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CUSTOMER SUPPORT click here to print this page

Customer Care FAQs – Email Messaging
 Questions about Email Messaging
. What is USA Mobility’s e-mail service?
. How do I enable my device to receive e-mail notification or e-mail messages?
. Can I receive messages from any e-mail system?
. How do I send an e-mail message?
. What does the message, "Feature not enabled. Please contact your USA Mobility representative for more information." mean when it is displayed after a caller tries to send me an e-mail?
. What does the message, "The Pager Number you have paged is not valid. If you feel this message is in error, please check the number and try again.” mean when it's displayed after a caller tries to send me an e-mail?
. Why does my customer only receive the 'Subject' and not the body to their wireless device?
. How do I forward e-mail to an e-mail-capable device?

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? Can't find what you're looking for or need more information?
Contact Customer Care at customer.care@usamobility.com
or by dialing the telephone number on your invoice.
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Q: What is USA Mobility’s e-mail service?
A: E-mail service permits people who have the capability of sending electronic mail to send electronic mail messages to your device. If your e-mail system is set up to forward e-mail messages, you can also receive notification on your device when you receive e-mail.

All Word Pagers with USA Mobility Nationwide service can receive e-mail messages and e-mail notification.

Local Word Pagers can also receive e-mail messages and e-mail notification in selected markets. Contact Customer Care to find out if local e-mail is available in your area.

Q: How do I enable my device to receive e-mail notification or e-mail messages?
A: If you would like to enable your service to receive e-mail messages or e-mail notification please send us a quick e-mail. Please be sure and have your account number and pager number, so that we may locate your account and process your request. We will set up your service and respond as soon as possible.

In some cases you may need to modify your service to receive e-mail notification. In these cases, we will respond with the necessary information to upgrade your service.
Q: Can I receive messages from any e-mail system?
A: If you are set-up to receive Web messages sent through e-mail, you will be able to receive e-mail messages sent through most standard e-mail systems, including those used by AOL and your local Internet service provider (ISP).

If you are experiencing a problem sending or receiving e-mail messages, please send us a quick e-mail. Please be sure and have your account number and device number ready so we may locate your account and process your request.
Q: How do I send an e-mail message?
A: E-mail messaging procedures vary depending on the type of equipment and service the subscriber has. If you have questions or having difficulty sending e-mail messages to a USA Mobility subscriber, please send us a quick e-mail. Please be sure and have your account number and pager number ready so we may locate your account and process your request.

In some cases the subscriber may not be set up to receive e-mail messages. In these cases, we will respond with the necessary information to upgrade their service.
Q: What does the message, "Feature not enabled. Please contact your USA Mobility representative for more information." mean when it’s displayed after a caller tries to send me an e-mail??
A: This means that the subscriber has the capability to receive e-mail messages, but this service is not enabled on the subscriber’s device Just call Customer Care to have e-mail added to your service plan.
Q: What does the message, "The Pager Number you have paged is not valid. If you feel this message is in error, please check the number and try again." mean when it's displayed after a caller tries to send me an e-mail?
A: This means your device is not set up to receive e-mail messages or e-mail notification. Contact Customer Care to find out how you can upgrade your service to enable this feature. In some cases the subscriber may not be set up to receive e-mail messages. In these cases, we will respond with the necessary information to upgrade their service.
Q: Why does my customer only receive the 'Subject' and not the body to their wireless device?
A: The-mail program is set to send e-mail in HTML format. Set the sending options of the e-mail program to either "plain" or "rich" text.

How to change mail format from HTML to normal:

Outlook 2000:
Select "Tools" then "Options" then select the "Mail Format" tab. (See below)
In the "Send in this Message format:" field, select either "Microsoft Outlook Rich Text" or "Plain Text", and then click the "OK" button to accept your changes.

Outlook Express:
Select "Tools" then "Options" then select the "Send" tab. (See below)

In the "Mail Sending Format" section, select "Plain Text", and then click the "OK" button to accept your changes.

Other E-mail Clients:
There are numerous e-mail clients available. Most of them have a setting similar to the ones presented here for changing the format of the sending e-mail. If you need further help with changing the e-mail format, please contact the vendor of the software in question.
Q: How do I forward e-mail to e-mail-capable pagers/devices?
A: USA Mobility messaging subscribers can keep track of incoming e-mail, even while out of the office, by forwarding messages to their messaging device. Users of popular e-mail packages such as Lotus Notes and Microsoft Outlook, with a Microsoft Exchange Server, can forward incoming e-mail messages to their wireless device. Some popular Web based e-mail packages, like Yahoo! Mail, also provide forwarding capabilities allowing you to forward incoming e-mail messages to your wireless device. Please see below for a list of links to information on forwarding, or redirecting, messages from many popular e-mail packages.

When you receive forwarded messages they will appear on your wireless device as sent from the e-mail account the message was forwarded from, not the original sender. Replying to a forwarded message will send the message back to your e-mail account, not the original sender. To reply to the original sender of the message you must enter their e-mail address. Microsoft Outlook 2000 users can use the redirect feature to indicate the original sender of the message and allow replying back to the original sender rather than your e-mail account.

E-mail accounts provided by popular Internet service providers (ISPs), such as America Online and Earthlink, typically require users to be connected to the ISP's network in order to forward incoming e-mail messages. Contact your ISP to learn about services provided to automatically forward new e-mail messages to your wireless device while you are away from your computer.

Many Web-based e-mail services provided by popular Internet Portal Sites (A Web site or service that offers a broad array of resources and services, such as e-mail, forums, search engines, and on-line shopping malls.), including Alta Vista and Excite, currently do not allow subscribers to automatically forward incoming messages as a standard feature. To learn more about how to forward incoming messages from your Web mail account please contact your e-mail provider.

For information on how to forward messages to your wireless device, please click on the link below for the e-mail package you are currently using.

E-mail Instruction Guides:
Microsoft Outlook 2000
Microsoft Outlook 98
Microsoft Outlook 97
Lotus Notes
Yahoo! Mail
MSN Hotmail (notification only)

* Please note because the capabilities of e-mail servers vary, these features may not be available from your e-mail provider, especially if you are using an SMTP/POP3 or IMAP based e-mail account provided by an Internet service provider (ISP). Please direct questions to your network administrator or Internet Service Provider.
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PARTNER SPOTLIGHT
USA Mobility serves over 70% of the Fortune
1000 companies, government agencies at all levels and many of the largest healthcare organizations across the country. We also
provide network services to leaders in the telecommunications industry as well as the wireless reseller community.
  Learn more about our partners
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