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Customer Care FAQs – Web Messaging

Questions about Web Messaging



Q: What is Web Messaging?
A: Web Messaging is sending pages and wireless messages from the Internet. Callers with access to the Internet can go to USA Mobility’s Web site www.usamobility.com. Click the Send A Message link located at the top of the page. To send a page/message, enter the appropriate 7-digit PIN or 10-digit device or access number. Type in a text message or numeric call back number.


Q: What is a Pager or Messaging Device?
A:
Numeric and 1-way Word equipment is generally referred to as "Pagers". 2-way equipment is generally referred to as "Devices". Both can be referred to as a Unit" or a "Device". 1-way paging service is generally referred to as Traditional Paging or simply "Paging". 2-way service is referred to as "Messaging". Both services can be referred to as "Wireless Messaging".

Numeric Paging
Numeric Paging displays the telephone number or numeric message of a caller on your pager screen. Callers can send numeric messages up to 20 characters long, such as a telephone number or special numeric codes. You will receive an audible beep (or vibration) to alert you that a message has been received on your pager.

Word Paging
A Word Pager, also known as an Alphanumeric or Text pager, is a pager that receives and displays messages containing text and numbers.

2-way Messaging
2-way Messaging allows you compose, send and receive important information. This solution allows you to send, reply to and receive e-mails, manage your contacts, manage your calendars and access on-the-go information, plus much more.


Q: How do I enable Web Messaging?
A: The majority of USA Mobility subscribers are already enabled to receive pages sent through www.usamobility.com. To check if you are able to receive messages via the Web, go to the Send A Message section and send a message to your pager or device. If you do not receive the message, please send us a quick e-mail. Be sure to include your account information, your name, pager/device number, and account number. We will address your problem and respond as soon as possible. In some cases, you may need to modify your service to receive Web Messaging. In these cases, we will respond with the necessary information to upgrade your service.


Q: What is a "PIN"?
A: Acronym for "Personal Identification Number" A PIN number uniquely identifies a subscriber. Often a subscriber’s PIN number is their local numeric input number, but there need not be any relationship between the two. A PIN number is not specific to any particular unit, but is generally assigned to a particular subscriber.

For Assured Messaging, the 10-digit phone number is the PIN. For traditional (1-way) messaging, PINs are not device phone numbers. If you do not know the PIN number associated with your unit, call Customer Care. If you are trying to message a subscriber and you do not know the recipient's PIN, you must contact that individual to gain access to their PIN. Our company does not give out subscribers' PINs. An entry in the PIN field overrides any selection in the directory.


Q: I have a PIN, but it doesn't work when I page through the Web.
A: If you are having problems sending or receiving Web pages, send us a quick e-mail. Please be sure and have your account number and pager number, so that we may locate your account and process your request. Contact Customer Care at customer.care@usamobility.com or by dialing the number on your invoice.


Q: Should I include a dash or other symbols when entering the PIN?
A: Unlike writing a telephone number on paper, a pager's PIN does not require dashes, parenthesis, dots, spaces or anything other than numerals.


Q: Should I include a "0" before the PIN like 0123456?
A: If your PIN has a leading zero, do not place it in the PIN field, e.g., 0123456 will be 123456. Unlike writing a telephone number on paper, a pager's PIN does not require dashes, parenthesis, dots, spaces or anything other than numerals. Just enter the numerals without zeroes at the beginning.


Q: Where can I find or view the User Guides for pagers/devices?
A: The Customer Care section of this Web site has a selection of User Guides for many of our featured products.