This ultra-rugged GSM phone is specifically designed to enhance mobile workforce productivity and safety for professionals with the toughest jobs in the world.
Can't find what you're looking for or need more information?
Contact Customer Care at customer.care@usamobility.com or by dialing the number on your invoice.
Questions about 2-Way/Advanced Messaging Service
Q:
What messaging plans are available for 2-way devices?
A:
The following message plans are available for USA Mobility 2-way devices.
Legacy Metrocall Plans
Value Plan: 1,000 messages a month
Standard Plan: 1,250 messages a month
2-way Flat Rate/Executive Plan: 6,000 messages a month
Can I receive text messages to my 2-way from devices other than 2-way?
A:
Every 2-way device has its own e-mail address and can receive messages just as if you were sending or receiving information from your personal e-mail address.
If my 2-way device is turned off or the battery is dead, will callers still be able to send messages?
A:
All 2-way devices work on a ReFLEX network that will continue to resend your messages to your device for up to 96 hours. Therefore, by turning on your device, replacing the battery, or returning to your coverage area within 96 hours after the message was sent, you will receive the message to your wireless device.
A vanity name can be assigned as your e-mail address, such as "john.doe@usamobility.com", for a monthly fee. This service is only available for 2-way and Advanced Messaging devices.
What are the free Information Services and how can I add or remove them from my unit?
A:
Information Services is an offering that consists of FREE News, Sports, Weather and Business feeds sent automatically to the Info Service folder of your alphanumeric pager or 2-way device.
This service keeps you informed of the current news, sports scores, weather forecasts, stock market indices and business news via your wireless device. The service is programmed into each unit and therefore cannot be removed by the user. If you have a pager or device and would like to receive information services you will need to purchase a new unit. If you are currently renting your pager or device you will need to exchange your old unit for an alternate unit.
Numeric retrieval is a service that helps to assure you'll receive your numeric page, even if your battery goes dead, if you leave your coverage area or your pager is turned off. To retrieve numeric pages, call your pager number, enter your access code and you will receive the last 10 numeric pages entered into your pager.
What is Voice Mail and what packages do you offer?
A:
Voice Mail is a service that functions similar to voice mail on your phone or an answering machine. Callers can dial your pager or device number and hear a short recorded greeting from you; they can then leave a voice message which you will be able to listen to by dialing your pager or device number and accessing your voice mail.
Live Operator Dispatch Service provides a live operator to take your caller's message and send the message to your unit. Operator Dispatch service is a quick, accurate, simple, and convenient way to have your messages delivered to your pager or device.
When using USA Mobility's Operator Dispatch Service, a PIN number is required in order to retrieve your pages and is usually the last four digits of your toll free number.
If you are unsure of your PIN number please contact Customer Care at customer.care@usamobility.com or by dialing the number on your invoice.
USA Mobility offers personal toll-free numbers in conjunction with its nationwide service. USA Mobility also provides, via our national dispatch service, a single
toll-free number that will allow access to any USA Mobility subscriber. Personal 800 number options are available on certain service plans.
USA Mobility offers a Maintenance Policy to any USA Mobility unit that is owned and maintained by the customer. Maintenance can be purchased for a nominal monthly fee and protects against the malfunction of internal electrical and mechanical functioning of the unit due to normal wear and tear and under typical operating conditions. Under the Maintenance policy, a customer is entitled to exchange their unit for the same or like unit.
The following are included under the maintenance plan:
Dead: not responding when turned on
Falsing (receiving false pages)
Intermittence
Loose battery connection
Weak vibe motor or speaker volume
Weak or no light
New battery in exchanged pager
LCD (Liquid Crystal Display)
The company reserves the right to determine that a repair is outside of normal wear and tear damage as covered by the Maintenance Policy.
Maintenance Pricing is based upon the unit in service.
USA Mobility's Limit of Liability coverage releases customers from their contractual obligation to pay the full replacement cost of rental equipment that is proven to be lost, stolen, or damaged while on the customer's account. The customer is obligated to pay a non-refundable processing fee for each unit.
To qualify for USA Mobility's Limit of Liability, a customer's account must be paid and current.
Press 1 Mode Transfer (Change to another Command.)
Press 2 Delete Current Message
Press 3 Play Older Message (Legacy Arch to Play Newer Message)
Press 4 Play Newer Message (Legacy Arch to Play Older Message)
Press 5 Play Current Message / Repeat
Press 6 Play All Messages
Press 7 Play Time & Date of Current Message
Press 8 Skip Backward
Press 9 Skip Forward
Press Star (*) Help / Tutorial
Press 0 Restore All Deleted Messages During This Call
Additional Commands
Press 10 Return to Voice Message Retrieval Mode
Press 13 Forward a Message - Sending a copy of a message to another pager number.
(Option 13 for Legacy Metrocall and WebLink Wireless Only)
Press 14 Play Numeric Messages Only / Access Numeric Retrieval
How do I record a personal greeting on my Voice Mail?
A:
To Record greeting:
Press 11 to Record Greeting. You will hear, "You may now change your greeting message."
Press 30 to Start Recording - Be ready with your new message.
Sample Greeting: "Hi, this is ________, you've reached my pager. You may enter your telephone number at any time during this greeting or wait for the tone and leave your voice message. I'll be paged and return your call as soon as possible."
Press 1 to Stop Recording
Press 40 to Playback Recording / Listen to Your Greeting
You can continue your USA Mobility service if you move, provided we have coverage in your area. To check our current coverage areas please visit our coverage locator on the Internet and choose the Coverage Map for your particular wireless device.
If your new area is covered, it may be under a frequency other than the one currently on your unit. In this case you can exchange your pager or device, for one that will work properly in that area. Depending on your unit model and availability, there may be an additional charge for this service.
Will my pager or device work everywhere within my coverage area?
A:
Our messaging network is state-of-the-art and very reliable, but under certain circumstances, may not be able to receive messages. For example, you may be in an area unreachable by radio frequencies, such as in a basement, deep inside certain buildings or in a tunnel. Atmospheric conditions as well as your surrounding terrain may also effect reception.
USA Mobility is a comprehensive provider of reliable and affordable wireless communications and software solutions to the healthcare, government, large enterprise and emergency response sectors.
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