AMCOM MOBILE CONNECT |
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Today’s smartphones, tablets, and other mobile devices have brought with them new possibilities, but also new challenges in healthcare. Physicians, nurses, and administrators often carry several devices at all times. A smartphone, Wi-Fi phone, tablet, and often one or more pagers—it’s become cumbersome for staff members and IT teams alike. Likewise, the need for 2-way communications and delivery confirmations has become increasingly important to ensure efficiency and
patient safety.
The time has come to leverage smartphones and tablets for everything from code calls and consult requests to personal communications. Amcom Mobile Connect™ makes
this possible.
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- Messages can be sent using the Web portal or Amcom/third-party applications for operator consoles, Web directories and other solutions
- The Amcom Mobile Connect application on your BlackBerry®, Apple®, Android®, or Cisco® smartphone or tablet separates critical messages from less important e-mails and
SMS messages
- Full communications visibility and traceability with an audit trail that logs time/date stamp along with all messages sent and received, including read receipts
- Active acknowledgement of messages and free-form or template-based responses
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Watch a demonstration to learn more about Amcom MObile Connect
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Hospitals today know the importance of providing users with the ability to respond to a message either with a predefined set of answers or free-form text. These features not only enable users to respond quickly with their availability, but they also provide important information and instruction. With 2-way messaging, administrators can also define critical escalation points based on users’ replies, ensuring proper response.
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When a message first arrives, a delivery receipt is sent back to the sender, and a read receipt will be returned once that message has been opened. A read receipt only signifies that a message has been opened, so message recipients have the ability to actively acknowledge the message, which is then also transmitted back to the sender. In addition to acknowledgement, users can respond to a message using free-form text or templates.
Administrators also require a full audit trail, including the ability to run reports on the timing of message delivery and how quickly read receipts were returned from each user’s smartphone or tablet. This ensures messages are read in a timely fashion and eliminates complaints from users that they didn’t receive a message. This feature can also be very important for legal and management teams.
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Many organizations are undertaking a long-term approach to transitioning to smartphones from pagers. It's an important decision. Amcom Software and USA Mobility offer a full range of paging solutions to enable you to transition smoothly.
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Amcom Mobile Connect generates benefits for everyone involved. Clinicians and administrators can carry a single, highly reliable device and reduce confusion over how best to reach them. IT support teams can reduce costs and maintenance headaches as fewer devices and coverage plans are required. Finally, the ability to create closed-loop messaging through read receipts and a full audit trail mean that patient safety and staff efficiency remain high.
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| Download the Amcom Mobile Connect brochure to learn more |
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