Return Label - Equipment Returns

return envelope Leased equipment is owned by USA Mobility and must be returned upon deactivation and/or cancellation of service.

USA Mobility must receive the leased device in good condition, reasonable wear and tear excepted.  Failure to return the leased device to USA Mobility, or return of a leased device that is damaged beyond repair, will result in a device charge to your USA Mobility account for unreturned or damaged equipment.

USA Mobility does not make any warranty against loss or damage of leased devices during shipping.  The USPS Return Label is offered by USA Mobility as a courtesy and does not imply any guarantee against loss or damage. It is the customer’s responsibility to purchase any additional services for protection against shipping loss or damage directly from USPS or other shipping provider.

Any disputes regarding the return of leased devices must be made within 90 days after being invoiced for the unreturned equipment charge.  Proof of return to USA Mobility must be provided in order for credit of the equipment charge to be considered. Use of the USPS Return Label does not constitute proof of return.  Any claims for loss or damage during shipment to USA Mobility must be made directly with the shipping provider.

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If you have additional questions, please contact
Customer Care using the number on your most recent invoice.