Customer Care FAQs – Enhanced Services

 

Internet & E-mail Messaging
If you're a USA Mobility Word subscriber, anyone can send you a page, direct from our Web site.  Callers with access to the Internet can go to the USA Mobility’s Web site at www.usamobility.com.  Click on the Send A Message link in the top right-hand corner of the page.  Choose the appropriate One-way or Two-way link.  You can also bookmark that site for future use, saving time in the future!  In addition, your Word device has the capability to receive e-mail notification.  E-mail service permits people who have the capability of sending electronic mail to send electronic mail messages to your device.  If your e-mail system is set up to forward e-mail messages, you can also receive notification on your device when you receive e-mail.
To learn more, please visit our Web Messaging FAQs or E-mail Messaging FAQs.



Voicemail
With your busy schedule, you need to receive and respond to calls quickly and efficiently. Voicemail notifies you immediately when a caller leaves you a detailed voicemail message. You can check the message and return the call prepared, saving time and money for you and your caller.

Voice Mail is a service that functions similar to voice mail on your phone or an answering machine. Callers can dial your pager or device number and hear a short recorded greeting from you; they can then leave a voice message which you will be able to listen to by dialing your pager or device number and accessing your voice mail.

Voice Mail Plans
  MP1 15 Messages, 72-Hour Storage, 60-Second Greeting
  MP2 10 Messages, 24-Hour Storage, 45-Second Greeting
  MP4 10 Messages, 12-Hour Storage, 30-Second Greeting


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Toll-free Number Service
USA Mobility offers personal toll-free numbers in conjunction with its nationwide service. For local service, USA Mobility provides a toll-free number (with PIN) capability. USA Mobility also provides, via our national dispatch service, a single toll-free number that will allow access to any USA Mobility subscriber. Personal 800 number options are available on certain service plans.


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Operator Dispatch Service
Live Operator Dispatch Service provides a live operator to take your caller's message and send the message to your unit. Operator Dispatch service is a quick, accurate, simple, and convenient way to have your messages delivered to your pager or device.

Features
USA Mobility Gray Bullet Toll-free, Nationwide, 24/7 Messaging
USA Mobility Gray Bullet Live Operator Assistance
USA Mobility Gray Bullet Detailed Messages
USA Mobility Gray Bullet Message Retrieval, 24/7
USA Mobility Gray Bullet Name Data is Cross-linked with City/State and Company Name
   
If you are interested in adding this service to your unit, please send us an e-mail at cservice@usamobility.com or contact us at 1-800-333-4722.
Arch Wireless customers can contact Customer Care at customer.care@usamobility.com or by dialing the number on your invoice.


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Maintenance Policy
USA Mobility offers a Maintenance Policy to any USA Mobility unit that is owned and maintained by the customer (COAM). COAM maintenance entitles you to a "like" for "like" exchange if the device becomes nonfunctional under normal operating conditions. Maintenance can be purchased for a nominal monthly fee and protects against the malfunction of internal electrical and mechanical functioning of the unit due to normal wear and tear and under typical operating conditions. Under the Maintenance policy a customer is entitled to exchange their unit for the same or like unit.

The following are included under the maintenance plan:
USA Mobility Gray Bullet Dead: not responding when turned on
USA Mobility Gray Bullet Falsing (receiving false pages)
USA Mobility Gray Bullet Intermittence
USA Mobility Gray Bullet Loose battery connection
USA Mobility Gray Bullet Weak vibe motor or speaker volume
USA Mobility Gray Bullet Weak or no light
USA Mobility Gray Bullet New battery in exchanged pager
USA Mobility Gray Bullet LCD (Liquid Crystal Display)

What is Not Included with Maintenance?
Maintenance does not include replacement or repair for pager loss, theft, destruction or damage caused by abuse, neglect or operation in an adverse environment; e.g., wet, paint, plaster, concrete, extreme heat or cold.
The following items are NOT considered normal wear and tear and are NOT included under the maintenance program.
USA Mobility Gray Bullet Lost or broken battery covers
USA Mobility Gray Bullet Missing parts
USA Mobility Gray Bullet Case damage: cracked, dented, melted
USA Mobility Gray Bullet Case abuse: stickers, permanent-marker, holes, painted or plastered
USA Mobility Gray Bullet Broken/Cracked/Bent belt clips or holsters
USA Mobility Gray Bullet Animal teeth marks
USA Mobility Gray Bullet Excessive battery consumption or short battery life
USA Mobility Gray Bullet Not decoding/not receiving (typically network related)
   
Maintenance may be purchased on any COAM at anytime, however, if maintenance is not purchased at the same time as the pager, an Administration Fee will apply.
Any pager that is destroyed, crushed, minced or mashed, water damaged will be considered damaged beyond repair.
The company reserves the right to determine that a repair is outside of normal wear and tear damage as covered by the Maintenance Policy.
Maintenance Pricing is based upon the unit in service.
A maintenance device will generally be exchanged with a "like new" device of like vintage and model based on the availability of the equipment by the company at the time.  Custom case colors may not be available, therefore, black will probably be the replacement color issued most frequently.


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Limit of Liability
USA Mobility's Limit of Liability coverage releases customers from their contractual obligation to pay the full replacement cost of rental equipment that is proven to be lost, stolen, or damaged while on the customer's account. The customer is obligated to pay a non-refundable processing fee for each unit.

To qualify for USA Mobility's Limit of Liability, your account must be paid and current.
To obtain information on USA Mobility's Limit of Liability, please contact a Customer Care representative at cservice@usamobility.com.
Arch Wireless customers can contact Customer Care at customer.care@usamobility.com or by dialing the number on your invoice.


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